Refund policy

At Zoe's Kawakawa we do everything we can to ensure you are happy with your purchase. We’ve made our return policy as easy as possible.

If you did not receive the items that you ordered or are missing items, please reach out to us at info@zoeskawakawa.co.nz.

We provide returns on any purchase within the last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please also note that the cost to ship the product(s) to you is not refundable.

To be eligible for a return, your item must be unused and in the same sealed condition that you received it. It must also be in the original packaging.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a gift card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping on Returns

For any refund or exchange the product(s) will need to be returned to us at your own cost. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Unfortunately parcels do go missing from time to time and we can't guarantee that we will receive your returned item.

Please return product (s) to: Zoe's Kawakawa, 463 Ruahine Street, Palmerston North, 4410, New Zealand